Moz Q&A is closed.
After more than 13 years, and tens of thousands of questions, Moz Q&A closed on 12th December 2024. Whilst we’re not completely removing the content - many posts will still be possible to view - we have locked both new posts and new replies. More details here.
Call Tracking, DNI Script & Local SEO
-
Hi Moz!
I've been reading about this a lot more lately - and it doesn't seem like there's exactly a method that Google (or other search engines) would consider to be "best practices". The closest I've come to getting some clarity are these Blumenthals articles - http://blumenthals.com/blog/2013/05/14/a-guide-to-call-tracking-and-local/ & the follow-up piece from CallRail - http://blumenthals.com/blog/2014/11/25/guide-to-using-call-tracking-for-local-search/.
Assuming a similar goal of using an existing phone number with a solid foundation in the local search ecosystem, and to create the ability to track how many calls are coming organically (not PPC or other paid platform) to the business directly from the website for an average SMB. For now, let's also assume we're also not interested in screening the calls, or evaluating customer interaction with the staff - I would love to hear from anyone who has implemented the DNI call tracking info for a website. Were there negative effects on Local SEO? Did the value of the information (# of calls/month) outweigh any local search conflicts?
If I was deploying this today, it seems like the blueprint for including DNI script, while mitigating risk for losing local search visibility might go something like this:
- Hire reputable call-tracking service, ensure DNI will match geographic area-code & be "clean" numbers
- Insert DNI script on key pages on site
- Maintain original phone number (non-DNI) on footer, within Schema & on Contact page of the site
- ??
- Profit
Ok, those last 2 bullet points aren't as important, but I would be curious where other marketers land on this issue, as I think there's not a general consensus at this point. Thanks everyone!
-
Hey Charlie - I realize this is a slightly old question post, but I am just now starting to dig into the details on this for my clients. One thing many of these articles that offer a 'solution' is failing to address is what number to actually put on your local search listing.
I understand DNI and as long as your website has your 'regular' static local number on the homepage, and you use the static number in all of your local SEO efforts - You should not see any penalties. I have many clients that use DNI and do not have an issue, plus I have read that Google can even read the javascript and see the number the DNI is replacing. The DNI is only useful if someone actually clicks past the initial search result to call - So basically, you may still only be getting partial data if someone does not click to your site but just rather calls the number in search results.
What my clients are now asking for, and I am pushing back on , is whether we can use separate call tracking numbers on separate Local SEO mediums. Here is an example -
Google: 800-555-1234
Facebook: 800-555-1235
Bing Places: 800-555-1236
This would still keep the static/owned number on the site - but show us who is calling from where. This would give good data in call tracking reports but from what I know and have researched, kills local SEO success due to NAP inconsistency.
-
Hi Charlie,
Mediahawk has written quite a good guide on local SEO and call tracking https://www.mediahawk.co.uk/blog/call-tracking-improves-local-seo/
The article says "You can use DNI numbers to control what number is displayed to a website visitor based on a countless range of conditions. This means the numbers for your social networks can display to those referred from social media rather than applying social media dedicated call tracking numbers to your updates".
I would suggest applying DNI to key web pages on a website for improved tracking.
Hope this helps. Let me know if you have anymore questions.
Zoe-Lee (user of call tracking)
-
Hi Charlie,
I'm sorry you haven't yet received any feedback yet on this question. Mike Blumenthal's writing on this topic (which you've already read) is as much as I personally know about on this, having never personally implemented a call tracking strategy for a local business. I'm hoping someone in our community will still reach out to you on this, but it may be that having read what you've read, you know as much as most folks on this topic. It may be you'll need to experiment to learn more.
Browse Questions
Explore more categories
-
Moz Tools
Chat with the community about the Moz tools.
-
SEO Tactics
Discuss the SEO process with fellow marketers
-
Community
Discuss industry events, jobs, and news!
-
Digital Marketing
Chat about tactics outside of SEO
-
Research & Trends
Dive into research and trends in the search industry.
-
Support
Connect on product support and feature requests.
Related Questions
-
Local SEO Over Optimization
We are targeting a bunch of services for our local business that works in and around their location. I'm concerned about over optimization and need some guidance on whether these points should be resolved. The company is based in a city and works mostly in the city but also in the surrounding areas. Currently, the site has 6 services pages (accessible via main nav) targeting the same location i.e. “Made Up Service London”, “Imaginary Service London” (with URLs and H1 tags etc. in place containing this location). However this is soon going to become 9 services pages, I am concerned that the repetition of this one location is starting to look spammy, especially as its where the company is based. Initially, I also wanted pages targeting the same services in other nearby areas. For example “Made Up Service Surrey”, “Imaginary Service Essex”. This has not happened as the info available has been too sporadic. I was going to add links to relevant case studies into these pages to beef up the content and add interest. To that end, we came up with case studies, but after a while, I noticed that these are also largely focused on the primary location. So out of 32 case studies, we have 19 focused on the primary location again with URL’s and H1 tags etc containing the location keyword. So in total, we have 25 pages optimized for the location (soon to be 28 and more if further case studies are added). My initial feeling was that the inclusion of pages targeting services in other locations would legitimize what we have done with the main pages. But obviously we have not got these pages in place and I question whether we ever will. What is my best course of action moving forward?
Local Website Optimization | | GrouchyKids1 -
Research on industries that are most competitive for SEO?
I am trying to see if there is a reputable / research-backed source that can show which industries are most competitive for search engine optimization. In particularly, I'd be interested in reports / research related to the residential real estate industry, which I believe based on anecdotal experience to be extremely competitive.
Local Website Optimization | | Kevin_P3 -
Local Business Schema Image requirement
Hello, I work exclusively with Dentists and we have been putting our json schema in the footer for a while now. Just recently they made 'image' a requirement for the Dentist category. We already use the logo in our schema and that is an image. Since the schema is in the footer, it is on every page, and the only image on every page is the logo. Does the image we add to our schema need to be on the actual web page or could it be anything related to the business, like an image of the practice or the dentist? Would it hurt to have the logo listed twice in the schema - once as the logo and once as the image? Trying to figure out what the best thing to do is for the required 'image' field for a dentist. Thanks! Angela
Local Website Optimization | | tntdental0 -
Using geolocation for dynamic content - what's the best practice for SEO?
Hello We sell a product globally but I want to use different keywords to describe the product based on location. For this example let’s say in USA the product is a "bathrobe" and in Canada it’s a "housecoat" (same product, just different name). What this means… I want to show "bathrobe" content in USA (lots of global searches) and "housecoat" in Canada (less searches). I know I can show the content using a geolocation plugin (also found a caching plugin which will get around the issue of people seeing cached versions), using JavaScript or html5. I want a solution which enables someone in Canada searching for "bathrobe" to be able to find our site through Google search though too. I want to rank for "bathrobe" in BOTH USA and Canada. I have read articles which say Google can read the dynamic content in JavaScript, as well as the geolocation plugin. However the plugins suggest Google crawls the content based on location too. I don’t know about JavaScript. Another option is having two separate pages (one for “bathrobe” and one for “housecoat”) and using geolocation for the main menu (if they find the other page i.e. bathrobe page through a Canadian search, they will still see it though). This may have an SEO impact splitting the traffic though. Any suggestions or recommendations on what to do?? What do other websites do? I’m a bit stuck. Thank you so much! Laura Ps. I don’t think we have enough traffic to add subdomains or subdirectories.
Local Website Optimization | | LauraFalls0 -
Applying NAP Local Schema Markup to a Virtual Location: spamming or not?
I have a client that has multiple virtual locations to show website visitors where they provide delivery services. These are individual pages that include unique phone numbers, zip codes, city & state. However there is no address (this is just a service area). We wanted to apply schematic markup to these landing pages. Our development team successfully applied schema to the phone, state, city, etc. However for just the address property they said VIRTUAL LOCATION. This checked out fine on the Google structured data testing tool. Our question is this; can just having VIRTUAL LOCATION for the address property be construed as spamming? This landing page is providing pertinent information for the end user. However since there is no brick and mortar address I'm trying to determine if having VIRTUAL LOCATION as the value could be frowned upon by Google. Any insight would be very helpful. Thanks
Local Website Optimization | | RosemaryB1 -
Which is the best, ".xx" or ".com.xx" in general and for SEO?
Hi, I'm working for a digital marketing agency and have traffic from different countries. We are planning to make different websites for each country. What is the best SEO practice to choose the domain between ".xx" or ".com.xx" from Spain, Mexico, Chile, Colombia and Peru?
Local Website Optimization | | NachoRetta
I think that the ccTLD is better always, for example ".es" better than ".com.es"0 -
Subdomain for ticketing of a client website (how to solve SEO problems caused by the subdomain/domain relationship)
We have a client in need of a ticketing solution for their domain (let's call it www.domain.com) which is on Wordpress - as is our custom ticket solution. However, we want to have full control of the ticketing, since we manage it for them - so we do not want to build it inside their original Wordpress install. Our proposed solution is to build it on tickets.domain.com. This will exist only for selling and issuing the tickets. The question is, is there a way to do this without damaging their bounce rate and SEO scores?
Local Website Optimization | | Adam_RushHour_Marketing
Since customers will come to www.domain.com, then click the ticketing tab and land on tickets.domain.com, Google will see this as a bounce. In reality, customers will not notice the difference as we will clone the look and feel of domain.com Should we perhaps have the canonical URL of tickets.domain.com point to www.domain.com? And also, can we install Webmaster Tools for tickets.domain.com and set the preferred domain as www.domain.com? Are these possible solutions to the problem, or not - and if not, does anyone else have a viable solution? Thank you so much for the help.0 -
Same blog, multiple languages. Got SEO concerns.
Hi, My company runs a small blog in swedish. Most of the visitors are our customers/prospects. We will write about generic concepts regarding our business and the occasional company news story. However, I have quite a few ideas for articles that could be interesting to a lot of people, and I'm tempted to write those in english for better exposure. I would love it if that exposure could boost my companies authority. How should I go on about this? Can I somehow tell search engines that a certain part or page of the site is in another language? Should I translate our entire site to english and post the english post in a separate blog feed? Any insight is welcome. Thanks in advance!
Local Website Optimization | | Mest0